Welcome to Shoesberry Store’s FAQ page! We’re here to help you find all the information you need about our quality footwear for babies and kids. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.
About Our Products
What types of boots do you offer?
We specialize in high-quality footwear for babies and children, including:
- Baby boots (regular, rain, snow, and winter varieties)
- Kids’ boots (rain boots, snow boots, winter boots, farm boots)
- Outdoor shoes and lightweight waterproof boots
- Big kids’ sizes (up to size 7 winter boots)
Are your boots waterproof?
Yes! Many of our boots are specifically designed to be waterproof, including our rain boots, snow boots, and insulated options. Look for terms like “waterproof” or “rain boots” in the product title for guaranteed water protection.
Do you offer insulated boots for cold weather?
Absolutely! We have several insulated options perfect for winter, including:
- Kids’ Insulated Rain Boots
- Kids’ Winter Boots
- Baby Snow Boots
- Big Kids’ Size 7 Winter Boots
Ordering & Account Questions
How do I place an order?
Simply browse our selection, choose your desired products and sizes, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track my orders?
Currently, we don’t require account creation to place orders. However, you’ll receive tracking information via email once your order ships, allowing you to monitor its progress.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide, excluding some Asian and remote regions. Please note that customs fees may apply depending on your country’s regulations, and delivery estimates may vary slightly by destination.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to:
- Follow your package’s journey in real-time
- Receive estimated delivery dates
- Get notifications about any delivery updates
What if my order hasn’t arrived within the estimated timeframe?
While we strive to meet all delivery estimates, occasional delays can happen with international shipping. If your order hasn’t arrived within 5 business days after the estimated delivery date, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Do you offer exchanges?
Yes! If you need a different size or style, please contact us within 15 days of receiving your order. We’ll guide you through the exchange process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Contact & Support
How can I contact customer service?
Our Wyoming-based customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 661 Summit Street, Wyoming, US 52362
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours will be answered the next business day.
Didn’t find the answer you were looking for? Don’t hesitate to contact us directly at [email protected]. At Shoesberry Store, we’re committed to providing quality footwear for your family’s adventures, season after season.